Shipping policy


Our goal is to offer you the best shipping option, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

    • Processing time: Order verification, tailoring, quality check and packaging. 
      • Priority Processing: 1-2 business days
      • Regular Processing: 2-5 business days

    • Shipping time: This refers to the time it takes for orders to be shipped from our warehouse to its destination.

      Regular Shipping time
    United States (Mainland) 7-12 business days
    United Kingdom 7-12 business days
    EU Countries 7-12 business days
    Australia 7-10 business days
    Asia 5-10 business days
    Canada 10-15 business days
    New Zealand 10-15 business days
    Rest of the World 10-20 business days


             Express Shipping Time (Worldwide): 3-5 business days 

    • Please make sure that your address is valid and enter as much delivery information as you can, otherwise carriers may return the order back to us and shipping time will be delayed.

    • In the events of delay in processing or shipping, orders placed with Insured Shipping can be resent if this delay interferes with the expected time frame of delivery.

    If you would like to receive more detailed information about shipping times and how long will it take for your order to arrive, please contact us at hello@shoplily.co

    Tracking shows package was delivered, but I haven't received it

    Once a package leaves our warehouse, Shop Lily does not claim any responsibility and issues with unsuccessful deliveries that are a subject of responsibility of the carrier. If the tracking shows that the package was delivered, Shop Lily cannot issue a refund under any circumstance. Any issues concerning this matter should be resolved between the customer and their local carrier that is used to deliver the package.

    Import Taxes and Duties
    Please note that we do not cover any import taxes, duties, or additional fees that may be applied to your order by local customs authorities. These charges vary by country and are the responsibility of the recipient. We recommend checking with your local customs office to understand potential costs before placing your order. By completing your purchase, you agree to pay any applicable import charges to ensure successful delivery.